Zoho Expert // Functional & Technical Support Consultant at Tactick
Amsterdam, North Holland, Netherlands
Open to workIT and BI with 9+ years of experience harnessing technology to drive impactful solutions across various sectors.
Developed the CRM solution that scaled a non-profit from 3 FTE and 15 volunteers to 12 FTE and 400 volunteers amidst the refugee crisis following the second Russian invasion of Ukraine.
Created advanced analytics dashboards to optimize volunteer management and operational efficiency.
Conceptualized, designed and co-developed innovative custom 'Widgets' for the CRM, dramatically improving the matching process and enabling the efficient placement of 4,000 refugees with host families in a single year.
Two-time speaker at Zoho's premier event, 'Zoholics' Benelux, presenting the successful scale-up case study of Takecarebnb and the custom Widget solutions developed for CRM enhancement.
Served on the management teams of multiple organizations, guiding the transition from strategic planning to the implementation of tech solutions that drive social good.
Currently, as a Functional & Technical Support Consultant at Tactick, I leverage my extensive experience to deliver tailored Zoho solutions that enhance business processes and drive efficiency for a diverse range of clients.
Outside of work, I'm passionate about hosting creative writing and board game design sessions with friends, and I find inspiration by going on long hikes through nature.
I get excited when I collaborate with passionate people on tech solutions, particularly when it serves as a catalyst for meaningful change and aid.
Provide expert functional and technical support for Zoho applications; lead implementation and integration of Zoho solutions tailored to client needs; troubleshoot and resolve client issues; conduct in-depth analyses to identify business requirements; and collaborate with cross-functional teams to deliver seamless service.
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Independent consulting across commercial, government and non-profit clients - including app development management, social media analytics, CRM development, project management and digital strategy. Clients include Takecarebnb, PeaceTech Lab NL, University of Amsterdam, ILGA-Europe, Google and more.
Takecarebnb connects refugees with Dutch families who open their homes for three months. Led development of the CRM system that makes these connections possible and provided the analytics to hone its processes.
Managed development of a complex claim-processing system, new websites and country portals, and the operations of an IT service desk with a Dev/IT team of nine.
Advised the party in Amsterdam North on its communication in the permanent campaign, primarily via social media channels.
“For two years I worked intensively with Mart during a period when the organization (TCBNB) experienced very rapid growth (x400%). We could not have tackled and solved these challenges without Mart's direct involvement. He has an impressive work ethic, is smart, has deep knowledge of systems, and meets every deadline even when it's hard.”
— Qurien Brouwer - Venture Builder (managed Mart directly)
“Mart is a highly driven IT specialist and systems administrator with excellent subject-matter knowledge. He communicates clearly and efficiently, and his proactive attitude contributes to a positive work environment. I highly recommend Mart as a valuable addition to any team.”
— Kees van Oostrum - Senior Manager at Valcon (worked on the same team)